NCS release notes

Includes waiting items id in ACD diagnostic page

Adapt the message "Report is not properly configured" according to the different behavior.

Provide an alterantive HTTP communication channel to read calls properties (to avoid using SIP headers)

Provide API method to generate a call in the context of an activity

In some cases the client api synchronization context could be wrong in old forms applications

Various modifications on campaign's databases

New translation: Turksish

Allow language removal in translation tool

New asterisk extension to provide customer identification

Attribute "autocreate" on credential entries is now available in Http.config (None, CreateWindowsUser, CreateSqlLogin, CreateSqlUser, AddRoleMember, AlterLoginForDefaultDB, All)

Generate warning message when agent's wrapup time is too long

Salesforce integration

Salesforce integration: campaigns and contacts provider

Allow dialing abandons using preview mode using a diferent activity

Handle various ways of hiding the callerid in asterisk outbound extension

Recording client can load files from a standard http server

Autoready default value in admin are improved

Handle Back Office phones in a standardized way

Take autoready settings from administration objects (activities, teams, agents, etc...)

ACD uses preferred agent (@@PreferredAgent and @@PreferredAgentQueueTime on dispatcher)

Send warning to supervisor when listenning is not allowed on a call (activity does not allow listening)

Adapt sample config files and documentation to standardize cloud and non cloud platforms

Make MOH choice static on closed systems

Improve SFTP traces on the MigrateV2 tool

Implement "find" function in translate tool

In admin, double right click on application selector button allows creating demo entries

Translation editor

Decrease application server user-agent length in order to reduce packet size (MTU purpose)

Take care of URL /admin?action=reload

When agent logs in, allow him to enter interactivelly a phone number to use as extension

Include translations in server

Allow to define the next peer to try in sip.conf (with a setvar for example)

Resources URI robustness is increased (content is trimmed)

Licencing module (former license.exe) called using crappserver.exe -licence

Allow attaching "Hangup action" on qualifications

Handle queued callback request from IVR

Opt-in feature added to campaigns fields meaning (related to black listing)

Multiple blacklist providers can be configured and selected

Belgian blacklist provider implementation

Allow callbacks to be done even when there is a continuous inbound flow (queued callbacks)

Deleting a field from Nixxis Campaign doesn't delete it from the database

Consultation call is considered as manual call when agent's phone is disconnected

Automatically create ContextData database at startup

Average Communication Time available in Supervisor interface and in Nixxis Reports

Standard IVR gives issue playing menu when skill is chosen

Admin modifications in salesforce settings are not taken into account

When the script closes automatically, any qualification dialog (callback for example) must be closed to prevent an application crash

Incorrect skill handling

Planning in callback dialog does not show all time spans

Skill decrementation was started before a powwible distribution preventing the use of initial request (specially true when decrease duration is set to 0)

Back office phones are not usable as agents phones

"Double sliders" (skills or language levels) are locked when both cursors are at 100%

Exception in appserver traces about callback validity (update top (@count) SystemData set State=2880, PreviousState = State, dialstartdate = dateadd(mi, where state = 15 and @now > dialenddate and LastDialStatusCount>=@consecutiveness)

Campaign duplication has incorrect behaviour related to database naming

Licenses renewal does not trace all exceptions

Field meanings could be lost due to new fieldsconfig automatic generation

Create campaign and add data without saving first can return 'Unexpected result' without data inserted

SIP TCP UA sometimes cannot recover from a broken network connection

Issue when an incative campaign database has been deleted (fieldsconfig generation)

Manual calls between agents are not allowed anymore

Incorrect email (with missing attachment end boundary) can cause memory exhaust

In admin, pauses groups id keys contains trailing space sometimes.

In the callback IVR, when the customer hangup before listening the confirmation message, the request is not taken into account.

In supervision module, column maxWaiting is incorrectly formatted.

Avoid useless exceptions during startup when there is no Data table in campaigns'database.

Incorrect tracing of exception when a sip domain does not reference an existing channel

Improve security in salesforce integration

Issue when loging in on a multi instance server

Admin is crashing under some conditions (when clicking around, depending on load and timing)

Outbound.conf extension does not react correctly about caller id

When credentials supplied in Http.config's <credentials> section are not local, delay can be perceived when creating new campaigns

Enqueued callbacks are not working when triggered by a frontal preprocessor (because there is no queue insert time)

Anomaly at login when using multi tenant

When server creates campaign databases at startup, roles are not checked

Automatic listening to conversation does not support view restrictions not related to activities or campaigns

ACD trace is incorrect when distribution fails

When no UserAgent was provided on a phone definition, no fallback was made on "Asterisk"

Log files only contains reporting traces or "others" traces

There is no security about duplicates in PromptsLinks

Duplicates in AgentsTeams can be produced, leading to unstable admin module

Ensure that "sip:" prefix is not mandatory when defining a phone doing REGISTER on appserver

Feature 946 creates anomaly in callback creation

Destination starting with a leading + are not matched in outbound.conf

Agent email interface: in a HTML response, only raw text predefined responses can be inserted

With an email sent as "text only" the line breaks and others html tags are not considered.

The html content into a predefined text is not considered.

Email attachment are sometimes not sent.

CrAppServer.exe -license does not prompt for information

Recording tools stop working if a timeout occurs

Improve back office phones handling on media server

In administrator module, numbering plan cannot be removed as a range.

In the administrator module, right click on "go to definition" give an error.

In supervision, view restrictions on mail and chat activities are not correctly applied

Duplicates in translations prevents the client from starting

Delayed mix script is not working on recent centos

In Admin's data managment dialog, modifying filters causes the data preview to generate an unhandled exception

ACD could ignore profits in calls distribution when skills are affected to the calls

When previewing data in admin's data management, the sentence is confusing when there is less than 50 records.

Default 2.1 extensions are not handling IAX correctly

Destination does not appear in the filename even when the file name format requests it

Incorrect line endings in asterisk_replace and asterisk_reload

Nixxis client API should support windows forms projects

Pause state are not published on agent State details report

Prevent duplicates in ResourcesCarriers

Delete and AltGr dependent characters are not handled when using agent application's integrated browser

Admin crashes when opening campaigns screen

Move the folder "/var/www" into "/srv/www"

Sample sip.conf does not include new "canreinvite" syntax

Translate tool does not handle correctly quotes in EntryKeys

Application server freezes during startup

Cut & Paste shortcuts from the NCS-hosted scripts do not work

Admin database corruption prevents saving

Translate tool show open dialog when requesting to save

Mp3 convertion script (recording) is using incorrect line endings, causing 500 errors

Supervision sometimes generates an exception when changing selected agent while listening

ContextData does not handle correctly filters on meanings

Unique constraint is allowed even if underlaying field type does not allow it (varchar(max) for example)

Checkbox "Copy data structure" is not functionnal

ContextData does not handle correctly field names prefixed with underscore (in ListMatchingData / ListCampaignData)

Attachment location set by the admin is not local, preventing the mail controller to access the file

Syncsounds and Musiconhold are failing when working in cloud (using ?domainid in url)

Translation tool does not allow autofill on newly created languages

Incorrect behavior with detailed checkboxes

Wait music is not correctly handled (wrong musiconhold-nixxis.conf generation)

Min and max duration edition on team-queue relationship is not working as expected

Using "predial" options (/ in carrier code) prevent inbound to work correctly

"Last month" setting in reports is failing when in "new year" situation

Under some particular conditions, the license file is corrupted

"Customer Id" meaning is used to select the "memo" on agent's toolbar (should be "Contact description")

ContextData not able to handle Xml documents bigger than 2033 characters

GetObjectDescription prevent correct display in some reports

Dialer diagnostic page was unable to display records avialable and records available in 1 hour when activity was using a filter

When working in HTTP mode with mp3 conversion, the recording tool is unable to handle more than one recording per contact

Double click on the import wizard's end button is generating two import requests

Agent interface forget its context(media related buttons) when launching another application

Typing the destination of a newly activated ("Inbound is active" on the simple campaign) inbound activity is not working as expected

Adding a domain in Http.config does not load and start all new related applications

Error in the name of the attachment in confirmation dialog

Option to select all items is not available when using reporting viewer integrated in client

When not defining initial profit in admin, internal value is 1 (should be 0)

Prompts are not always show in alphabetical order

Modifications in admin while an agent is ready can cause the agent removal from any dialing group

Iconsistency between the agent state and its visibility in supervisor after a manual call: agent is in wrapup while the supervisor sees system pause

Skills and language cannot be reseted when using forward

Resources URLs with an extra space are causing issue when used by the server

Consultation call is considered as manual call when agent's phone is disconnected

Launching a custom IVR configuration dialog generate a fatal error

Deleting a field from Nixxis campaign doesn't delete it from the database

Chat contacts are sometimes distributed to more than one agent

Agenda module does not always allow new appointment when it should

Agent cannot choose justified pause when being in post login system pause

Only include records in a specific states filter in data management in admin doesn't work

In admin, checkboxes in datagrid need sometimes 2 clicks before they react

In preview, modifying teams affectation can create "Cancelling case A" situation

When adding a new campaign, requesting a new chat activity is not taken into account

When typing a regexp as destination, the autocreated numbering plan entry is not interpreted as a regexp (and there is no way of seeing that in admin)

Depending on system locale, the login can be refused

Do not allow duplicated name in fields

Special characters in campaign's data can cause ContextData to fail

When importing excel file in administrator interface, underscore is sometimes added to field names

When activity force the callback activity, "activity change" action on the callback qualification is ignored

Account code is not transmitted when dialing agent's phone

Queue music is not played in the appropriate language

Supervision: AgentsInReady does not take non-voice media into account

Incorrect handling of languages (for translations)

Display an error message (instead of letting the app crash) if DNS name is unresolved when launching data management tool

In admin, printing resources listing display an empty list

Field ContactListId of table OUT_Contact has incorrect collation

BC Inbound SLA Distribution report gives an errorwhen selecting SLA free selection

Custom http relay protocols are allowed

Carriers are now linked with resources

Destinations for inbound activities can be predefined in admin (Numbering plans)

"SyncSounds" API is available

In preview, popups on blacklisted records are not allowed anymore

SQL server instances can be shared between tenants

CrReportingServer is loaded as an application in CrAppServer

"DB" plugin allows hosters to create and manage users per databases

API allows to specify originator when generating a consultation call

Warning displayed when license limit is reached

Administration is restricted when working in cloud mode

CrReportingServer creates the "NixxisReporting" database

HTTP server traces headers and POST body when applications's debug attribute is set to 2

Tenant selection by source ip address

Tenant selection by login authorization (token-based)

Supervision load time is too big, having dramatic consequences

When a campaign is duplicated, qualifications triggering an activity change does not have an activity selected (but they should)

Last modification time displayed in the admin does not reflect the truth

Agent interface show "404 not found" instead of pause and waiting page

Originator specified on agent is not taken into account when dialing mode is preview and activity specifies no originator

Phones created in admin using default port in address are not handled in the same way that phones using address without default port

Log files are not created when folder does not exist

Including default port in sip uri (5060 or 5061 using TLS) causes diferent behavior than not specifying the port

External phone created with full address (including MG) or with short address are not handled in the same way

When same destination is affected to more than one activity, the migration to numbering plan is not working as expected

Incorrect behavior when duplicates exist in phones range creation

Keep connected prevents seconds call (one way audio) when phone registered on media server

In Admin, deletion or exclusion does not take advanced filters into account

Admin doesn't save settings modified multiple times when commit is performed

Recording tool: SearchRecordings uses hard coded Admin database

Closing contact hangs-up line regardless of keep-connected flag