<?xml version="1.0" encoding="utf-8" ?>
<settings>
	<add key="AgentSource" value="Agent.Account,Agent.Firstname,Agent.Lastname,Agent.LoginDateTimeUtc,Agent.Teams,AgentRealTime.StatusIndex,AgentRealTime.StatusStartTimeUTC,AgentRealTime.VoiceAvailable,AgentRealTime.ChatAvailable,AgentRealTime.EmailAvailable,AgentRealTime.ActiveContactInfo,AgentHistory.Pause,AgentHistory.Waiting,AgentHistory.Wrapup,AgentHistory.Online,AgentHistory.ContactInboundHandled,AgentHistory.ContactOutboundHandled,AgentHistory.ContactEMailHandled,AgentHistory.ContactChatHandled,AgentHistory.Preview,AgentHistory.Alerting,AgentHistory.PauseTime,AgentHistory.WaitingTime,AgentHistory.WrapupStateTime,AgentHistory.OnlineTime,AgentHistory.PreviewTime,AgentHistory.AlertingTime,Production.PositiveCount,Production.NegativeCount,Production.ArguedCount,Production.Sum(TotalQualified;-PositiveCount;-NegativeCount)"/>
	<add key="AgentDestination" value="entryId,firstName,lastName,session.startTime,teams,state.value,state.startTime,available.voice,available.synchronousText,available.asynchronousText,contacts.currentlyActive,pastStates.pause.count,pastStates.waiting.count,pastStates.wrapup.count,pastStates.online.count,contacts.handled.voice.inbound.count,contacts.handled.voice.outbound.count,contacts.handled.synchronousText.count,contacts.handled.asynchronousText.count,pastStates.preview.count,pastStates.alerting.count,pastStates.pause.duration,pastStates.waiting.duration,pastStates.wrapup.duration,pastStates.online.duration,pastStates.preview.duration,pastStates.alerting.duration,contacts.qualifications.positive.count,contacts.qualifications.negative.count,contacts.qualifications.argued.count,contacts.qualifications.neutral.count"/>

	<add key="QueueSource" value="Admin.AdminQueue.ShortCode,Admin.AdminQueue.Teams,Queue.Description,QueueRealTime.Waiting,QueueRealTime.OldestEnqueuedUTC,QueueRealTime.AgentInReady,QueueHistory.Abandoned,QueueHistory.ContactsHandledInSLATime,QueueHistory.Sum(Processed;-ContactsHandledInSLATime)"/>
	<add key="QueueDestination" value="entryId,teams,description,contacts.current.waiting.count,contacts.current.waiting.oldestEnqueueTime,users.ready.count,contacts.past.abandoned.count,contacts.past.handled.respectingSLA.count,contacts.past.handled.notRespectingSLA.count"/>

	<add key="InboundSource" value="Inbound.Description,Inbound.Description,Inbound.MediaTypeId,Inbound.PluginId,InboundRealTime.SystemPreprocessing,InboundRealTime.Closing,InboundRealTime.Ivr,InboundRealTime.Waiting,InboundRealTime.Online,InboundRealTime.WrapUp,InboundRealTime.Overflowing,InboundRealTime.Transfer,InboundRealTime.AgentInReady,InboundHistory.Closed,InboundHistory.EndInSystemProcessing,InboundHistory.IvrFinish,InboundHistory.IvrAbandoned,InboundHistory.Abandoned,InboundHistory.OverflowedCount,InboundHistory.Transfer,InboundHistory.ContactsHandledInSLATime,InboundHistory.Sum(HandledByAgent;-ContactsHandledInSLATime),Production.PositiveCount,Production.NegativeCount,Production.ArguedCount,Production.Sum(TotalQualified;-PositiveCount;-NegativeCount)"/>
	<add key="InboundDestination" value="entryId,description,media,plugin,contacts.current.systemProcessing.count,contacts.current.duringClosingHours.count,contacts.current.automatedProcessing.count,contacts.current.waiting.count,contacts.current.handled.count,contacts.current.wrapup.count,contacts.current.overflowing.count,contacts.current.transferring.count,users.ready.count,contacts.past.duringClosingHours.count,contacts.past.systemProcessing.count,contacts.past.automatedProcessing.handled.count,contacts.past.automatedProcessing.abandoned.count,contacts.past.abandoned.count,contacts.past.overflowed.count,contacts.past.transferred.count,contacts.past.handled.respectingSLA.count,contacts.past.handled.notRespectingSLA.count,contacts.qualifications.positive.count,contacts.qualifications.negative.count,contacts.qualifications.argued.count,contacts.qualifications.neutral.count"/>

	<add key="OutboundSource" value="Outbound.Description,Outbound.Description,Outbound.MediaTypeId,Outbound.PluginId,Outbound.Mode,Outbound.Running,OutboundRealTime.SystemPreprocessing,OutboundRealTime.Ivr,OutboundRealTime.Waiting,OutboundRealTime.Online,OutboundRealTime.WrapUp,OutboundRealTime.Transfer,OutboundRealTime.Overflowing,OutboundRealTime.Preview,OutboundRealTime.ActiveTargetedCallbacks,OutboundHistory.EndInSystemProcessing,OutboundHistory.IvrFinish,OutboundHistory.IvrAbandoned,OutboundHistory.Abandoned,OutboundHistory.OverflowCount,OutboundHistory.ToAgent,OutboundHistory.Transfer,OutboundRemark.DialRemark,OutboundRemark.ConnectionProbability,OutboundRemark.CongestionRatio,OutboundRemark.AlertLevel,ContactListInfo.ContactNeverDialed,ContactListInfo.ContactCallbacks,ContactListInfo.ContactToRedial,ContactListInfo.ContactToNotRedial,Production.PositiveCount,Production.NegativeCount,Production.ArguedCount,Production.Sum(TotalQualified;-PositiveCount;-NegativeCount)"/>
	<add key="OutboundDestination" value="entryId,description,media,plugin,dialingMode,running,contacts.current.systemProcessing.count,contacts.current.automatedProcessing.count,contacts.current.waiting.count,contacts.current.handled.count,contacts.current.wrapup.count,contacts.current.transferring.count,contacts.current.overflowing.count,contacts.current.preview.count,contacts.future.targetedCallback.count,contacts.past.systemProcessing.count,contacts.past.automatedProcessing.handled.count,contacts.past.automatedProcessing.abandoned.count,contacts.past.abandoned.count,contacts.past.overflowed.count,contacts.past.handled.count,contacts.past.transferred.count,dialRemarks,connectionProbability,congestionRatio,alertLevel,records.toDial.neverDialed.count,records.toDial.callbacks.count,records.toDial.toRedial.count,records.toNotRedial.count,contacts.qualifications.positive.count,contacts.qualifications.negative.count,contacts.qualifications.argued.count,contacts.qualifications.neutral.count"/>

	<add key="CampaignSource" value="Campaign.Description,Campaign.Description,Campaign.Inbound,Campaign.OutboundCount,ContactListInfo.ContactNeverDialed,ContactListInfo.ContactCallbacks,ContactListInfo.ContactToRedial,ContactListInfo.ContactToNotRedial,Production.PositiveCount,Production.NegativeCount,Production.ArguedCount,Production.Sum(TotalQualified;-PositiveCount;-NegativeCount)"/>
	<add key="CampaignDestination" value="entryId,description,inboundActivities.count,outboundActivities.count,records.toDial.neverDialed.count,records.toDial.callbacks.count,records.toDial.toRedial.count,records.toNotRedial.count,contacts.qualifications.positive.count,contacts.qualifications.negative.count,contacts.qualifications.argued.count,contacts.qualifications.neutral.count"/>

	<add key="TeamSource" value="Team.Description,Team.Description,Team.Agents,Team.Queues"/>
	<add key="TeamDestination" value="entryId,description,users,queues"/>

</settings>
