{
    "date":  "2025-07-11T15:33:42.3150963Z",
    "workItems":  [
                      {
                          "title":  "A sound file can be played locally on agent computer when a popup is shown",
                          "description":  "\u003cdiv\u003e\u003cdiv style=\"box-sizing:border-box;\"\u003eTo activate the feature: \u003c/div\u003e\u003cdiv style=\"box-sizing:border-box;\"\u003e\u003cul style=\"box-sizing:border-box;padding:0px 0px 0px 40px;\"\u003e\u003cli style=\"box-sizing:border-box;\"\u003eHttp.config agent section must include\u0026nbsp;\u0026lt;add key=\u0026quot;client_PopupFile\u0026quot; value=\u0026quot;\u003ci style=\"box-sizing:border-box;\"\u003eXXXX\u003c/i\u003e\u0026quot;/\u0026gt; where\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003ci style=\"box-sizing:border-box;\"\u003eXXXX\u003c/i\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003eis the name (including extension like mp3 or wav) of the sound file to play \u003c/li\u003e\u003cli style=\"box-sizing:border-box;\"\u003eThe sound file specified above must be present in the client\u0027s folder (provisioning can be used to help deployment) \u003c/li\u003e \u003c/ul\u003e\u003cspan style=\"box-sizing:border-box;\"\u003eThe sound file playback starts when the a contact is added to agent interface.\u0026nbsp;\u003c/span\u003e \u003c/div\u003e\u003cbr\u003e \u003c/div\u003e",
                          "id":  948,
                          "type":  "User Story",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "A sound file can be played in agent softphone when the softphone is answered",
                          "description":  "\u003cdiv\u003e\u003cdiv style=\"box-sizing:border-box;\"\u003eTo activate the feature: \u003c/div\u003e\u003cdiv style=\"box-sizing:border-box;\"\u003e\u003cul style=\"box-sizing:border-box;padding:0px 0px 0px 40px;\"\u003e\u003cli style=\"box-sizing:border-box;\"\u003eHttp.config agent section must include\u0026nbsp;\u0026lt;add key=\u0026quot;client_AnswerFile\u0026quot; value=\u0026quot;\u003ci style=\"box-sizing:border-box;\"\u003eXXXX\u003c/i\u003e\u0026quot;/\u0026gt; where\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003ci style=\"box-sizing:border-box;\"\u003eXXXX\u003c/i\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003eis the name (including extension: only wav seems to be supported by zdk ) of the sound file to play \u003c/li\u003e\u003cli style=\"box-sizing:border-box;\"\u003eThe sound file specified above must be present in the client\u0027s folder (provisioning can be used to help deployment) \u003c/li\u003e \u003c/ul\u003e\u003cspan style=\"box-sizing:border-box;\"\u003eThe sound file playback starts when the softphone is answered (automatically or not). The sound is mixed with other audio if any.\u003c/span\u003e \u003c/div\u003e\u003cbr\u003e \u003c/div\u003e",
                          "id":  950,
                          "type":  "User Story",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "Security restrictions in administration causes sometimes an exception when saving",
                          "description":  null,
                          "id":  942,
                          "type":  "Bug",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "Softphone causes sometimes unhandled exception when closing the application",
                          "description":  null,
                          "id":  946,
                          "type":  "Bug",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "Virtualization can be enabled in QMT, improving records loading times",
                          "description":  "\u003cdiv\u003eKey \u0026quot;ClientVirtualizationFilter\u0026quot; (in Http.config\u0027s admin section) can specify a regular expression matching \u0026quot;QMT\u0026quot; to enable virtualization of QMT datagrid. \u003c/div\u003e",
                          "id":  940,
                          "type":  "User Story",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "\"Transcribe all\" action in QMT allows requesting transcription for all visible items",
                          "description":  null,
                          "id":  926,
                          "type":  "User Story",
                          "state":  "Closed"
                      }
                  ],
    "id":  1118,
    "version":  "3.3.1118"
}