{
    "date":  "2026-08-10T13:25:06.9338761Z",
    "workItems":  [
                      {
                          "title":  "Markdown rendering in the agent chat",
                          "description":  "\u003cdiv\u003e\u003cspan\u003eMessages displayed in the agent chat panel can now be rendered as markdown instead of\u003cbr\u003e\u003c/span\u003e\u003cdiv\u003ebeing shown verbatim. Supported: bold and italic, headings, bullet and numbered lists\u003cbr\u003e \u003c/div\u003e\u003cdiv\u003e(including nested), links, inline code and code blocks, quotes and horizontal rules.\u003cbr\u003e \u003c/div\u003e\u003cdiv\u003eAnything outside that subset — tables, raw HTML, ... — is left visible exactly as it\u003cbr\u003e \u003c/div\u003e\u003cdiv\u003ewas sent, so nothing can silently disappear from a conversation.\u003cbr\u003e \u003c/div\u003e\u003cdiv\u003e\u003cbr\u003e \u003c/div\u003e\u003cdiv\u003eRendering is enabled per message author through the new client setting\u003cbr\u003e \u003c/div\u003e\u003cdiv\u003eclient_chatMarkdownInterpretation in agent section of Http.config, a combination of flags:\u003cbr\u003e \u003c/div\u003e\u003cdiv\u003e\u003cbr\u003e \u003c/div\u003e\u003cdiv\u003e0: nobody — every message stays verbatim \u003c/div\u003e\u003cdiv\u003e1: customer\u003cbr\u003e \u003c/div\u003e\u003cdiv\u003e2:\u0026nbsp; bot\u003cbr\u003e \u003c/div\u003e\u003cdiv\u003e4: assistant\u003cbr\u003e \u003c/div\u003e\u003cdiv\u003e\u003cbr\u003e \u003c/div\u003e\u003cdiv\u003eValues combine: 3 = customer + bot, 5 = customer + assistant, 7 = all three. Flag names\u003cbr\u003e \u003c/div\u003e\u003cdiv\u003eare accepted as well (\u0026quot;customer,assistant\u0026quot;, \u0026quot;all\u0026quot;).\u003cbr\u003e \u003c/div\u003e\u003cdiv\u003e\u003cbr\u003e \u003c/div\u003e\u003cdiv\u003eThe setting is off by default: when it is absent or set to 0, the chat looks and behaves\u003cbr\u003e \u003c/div\u003e\u003cdiv\u003eexactly as before. Agent messages are never interpreted.\u003cbr\u003e \u003c/div\u003e\u003cdiv\u003e\u003cbr\u003e \u003c/div\u003e\u003cdiv\u003eNotes:\u003cbr\u003e \u003c/div\u003e\u003cdiv\u003e- Links open in the default browser. In assistant suggestions the text is formatted but\u003cbr\u003e \u003c/div\u003e\u003cdiv\u003e\u0026nbsp; not clickable, so that the whole bubble keeps accepting the suggestion on double-click.\u003cbr\u003e \u003c/div\u003e\u003cdiv\u003e- Images referenced in markdown are shown as links and never downloaded automatically.\u003cbr\u003e \u003c/div\u003e\u003cspan\u003e- \u0026quot;Copy conversation\u0026quot; still copies the original text, markdown included.\u003c/span\u003e\u003cbr\u003e \u003c/div\u003e",
                          "id":  1217,
                          "type":  "User Story",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "An exception can be thrown in the agent interface when specific timing conditions occur during \"typing\" events",
                          "description":  null,
                          "id":  1215,
                          "type":  "Bug",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "The agent\u0027s address book dialog gives an indication of queue state",
                          "description":  null,
                          "id":  1213,
                          "type":  "User Story",
                          "state":  "Resolved"
                      }
                  ],
    "id":  1354,
    "version":  "3.3.1354"
}