{
    "date":  "2025-12-08T10:07:32.4450457Z",
    "workItems":  [
                      {
                          "title":  "Manual calls can be handled without reaching agent\u0027s phone first",
                          "description":  "\u003cdiv\u003eThe feature is activated by setting \u0026quot;secureManualCalls\u0026quot; to \u0026quot;false\u0026quot; in SIP plugin settings: \u003c/div\u003e\u003cdiv\u003e\u003cul\u003e\u003cli\u003ePersonal, preview and search calls are affected. \u003c/li\u003e\u003cli\u003eThe agent\u0027s phone is not called until the customer is reached. \u003c/li\u003e\u003cli\u003eDuring call progress, the agent\u0027s toolbar reflect the ongoing call (allowing cancellation) and a local ringback is played (only when using integrated softphone). \u003c/li\u003e\u003cli\u003eWhen call fails, the reason is displayed in status pane. \u003c/li\u003e \u003c/ul\u003e \u003c/div\u003e",
                          "id":  1071,
                          "type":  "User Story",
                          "state":  "Resolved"
                      }
                  ],
    "id":  1207,
    "version":  "3.3.1207"
}