{
    "date":  "2026-07-23T07:29:14.2924263Z",
    "workItems":  [
                      {
                          "title":  "Application server diagnostic pages are unavailable to prevent the disclosure of private information",
                          "description":  null,
                          "id":  1209,
                          "type":  "User Story",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "The Contacts tables include a \"ThreadId\" field",
                          "description":  "\u003cdiv\u003eThe field value is filled only for media where the thread can be identified.\u003cbr\u003e \u003c/div\u003e",
                          "id":  1106,
                          "type":  "User Story",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "Messaging plugin is available",
                          "description":  null,
                          "id":  1108,
                          "type":  "User Story",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "Messaging plugin uses ApiKey",
                          "description":  null,
                          "id":  1117,
                          "type":  "User Story",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "Publishing of customer and context properties to dispatcher on messaging conversation creation",
                          "description":  "\u003cdiv\u003eWhen creating a new messaging conversation, customer and context properties are now automatically published to the dispatcher with standardized naming conventions. Customer properties are prefixed with \u0026quot;messaging_customer_\u0026quot; (e.g., messaging_customer_id, messaging_customer_name, etc.) and context properties are prefixed with \u0026quot;messaging_context_\u0026quot; (e.g., messaging_context_issueType, messaging_context_description, messaging_context_priority). This enables real-time access to conversation metadata across the system for routing, monitoring, and analytics purposes.\u003cbr\u003e \u003c/div\u003e",
                          "id":  1173,
                          "type":  "User Story",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "Inbound activity duplicate can lead to duplicate usage of detinations for some plugins",
                          "description":  null,
                          "id":  1175,
                          "type":  "Bug",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "Extension of real time platform API",
                          "description":  "\u003cdiv\u003eNew methods \u0026quot;opening\u0026quot; and \u0026quot;planning\u0026quot; on contacts real time API to retrieve information about working hours. \u003c/div\u003e",
                          "id":  1177,
                          "type":  "User Story",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "Messaging plugin allows specifying the agent nickname format",
                          "description":  "\u003cp style=\"margin:0in;font-size:12pt;font-family:Aptos, sans-serif;\"\u003e\u003cspan style=\"font-size:9.5pt;font-family:Roboto;color:#202123;\"\u003eThe nickname format can be specified by the messaging plugin settings in administration module.\u003c/span\u003e \u003c/p\u003e\u003cp style=\"margin:0in;font-size:12pt;font-family:Aptos, sans-serif;\"\u003e\u003cspan style=\"font-size:9.5pt;font-family:Roboto;color:#202123;\"\u003eHere are placeholders:\u003c/span\u003e \u003c/p\u003e\u003cp style=\"margin:0in;font-size:12pt;font-family:Aptos, sans-serif;\"\u003e\u003cspan style=\"font-size:9.5pt;font-family:Roboto;color:#202123;\"\u003e{0} : Agent Account\u003c/span\u003e \u003c/p\u003e\u003cp style=\"margin:0in;font-size:12pt;font-family:Aptos, sans-serif;\"\u003e\u003cspan style=\"font-size:9.5pt;font-family:Roboto;color:#202123;\"\u003e{1} : Agent First Name\u003c/span\u003e \u003c/p\u003e\u003cp style=\"margin:0in;font-size:12pt;font-family:Aptos, sans-serif;\"\u003e\u003cspan style=\"font-size:9.5pt;font-family:Roboto;color:#202123;\"\u003e{2} : Agent Last Name\u003c/span\u003e \u003c/p\u003e\u003cp style=\"margin:0in;font-size:12pt;font-family:Aptos, sans-serif;\"\u003e\u003cspan style=\"font-size:9.5pt;font-family:Roboto;color:#202123;\"\u003e{3} : Agent Description\u003c/span\u003e \u003c/p\u003e\u003cp style=\"margin:0in;font-size:12pt;font-family:Aptos, sans-serif;\"\u003e\u003cspan style=\"font-size:9.5pt;font-family:Roboto;color:#202123;\"\u003e{4} : Agent Display Text\u003c/span\u003e \u003c/p\u003e\u003cp style=\"margin:0in;font-size:12pt;font-family:Aptos, sans-serif;\"\u003e\u003cspan style=\"font-size:9.5pt;font-family:Roboto;color:#202123;\"\u003e{5} : Activity Description\u003c/span\u003e \u003c/p\u003e\u003cdiv\u003eWhen “Agent\nnickname” is not specified (by default), the system falls back to the agent\nstandard display text. \u003c/div\u003e\u003cp style=\"margin:0in;font-size:12pt;font-family:Aptos, sans-serif;\"\u003e\u003cspan style=\"font-size:9.5pt;font-family:Roboto;color:#202123;\"\u003e\u003cbr\u003e\u003cbr\u003e\u003c/span\u003e \u003c/p\u003e",
                          "id":  1179,
                          "type":  "User Story",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "Placeholders are supported in predefined text",
                          "description":  "\u003cdiv\u003e \u003c/div\u003e\u003cdiv\u003ePlaceholders in the form {{xxx}} can be used in predefined text. The following values are supported for xxx: \u003c/div\u003e\u003cdiv\u003e\u003cul\u003e\u003cli\u003eagent.firstname \u003c/li\u003e\u003cli\u003eagent.lastname \u003c/li\u003e\u003cli\u003eagent.nickname \u003c/li\u003e\u003cli\u003econtext.\u0026lt;property\u0026gt; (resolved dynamically from the context provided when the conversation is created)\n\u003c/li\u003e\u003cli\u003ecustomer.\u0026lt;property\u0026gt; (resolved dynamically from the context provided when the conversation is created) \u003c/li\u003e \u003c/ul\u003e \u003c/div\u003e\u003cdiv\u003e \u003c/div\u003e\u003cdiv\u003e\u003cul\u003e \u003c/ul\u003e \u003c/div\u003e",
                          "id":  1181,
                          "type":  "User Story",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "Character @ is not encoded in messaging sessions, causing unexpected behaviour when agents uses @ in messages",
                          "description":  null,
                          "id":  1185,
                          "type":  "Bug",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "An exception can occur in client when no language is specified when retrieveing attachments or predefined texts for messaging purpose",
                          "description":  null,
                          "id":  1187,
                          "type":  "Bug",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "When messaging plugin is restarted, some dispatcher events are duplicated",
                          "description":  null,
                          "id":  1189,
                          "type":  "Bug",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "Admin data loading time improved",
                          "description":  null,
                          "id":  1191,
                          "type":  "User Story",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "Chat contacts without fast escalate can be considered ended in system processing",
                          "description":  "\u003cdiv\u003eThis happens when no escalate occurs in less than 10 minutes. After that delay, events related to the contact will be ignored (preventing for example valid agent stats generation). \u003c/div\u003e",
                          "id":  1203,
                          "type":  "Bug",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "WebChat updated to support changes in agent chat interface",
                          "description":  "\u003cdiv\u003eDue to corrections in exchange protocol between agent and server, ChatLink.js must also be updated to support these changes on client side. \u003c/div\u003e",
                          "id":  1207,
                          "type":  "User Story",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "Under some precise timing conditions of agent actions, preview dialing can freeze (preventing dialing on the related activity)",
                          "description":  "\u003cdiv\u003eWhen this occurs, the application server logs show \u0026quot;Cancelling dial case A\u0026quot;. \u003c/div\u003e",
                          "id":  1169,
                          "type":  "Bug",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "Carrier selection and numbering rules are not applied on except for first destination",
                          "description":  "\u003cdiv\u003eThe incorrect behavior affects retries on congestions and multiple destination numbers on campaign records. \u003c/div\u003e",
                          "id":  1171,
                          "type":  "Bug",
                          "state":  "Resolved"
                      }
                  ],
    "id":  1350,
    "version":  "3.3.1350"
}