{
    "date":  "2026-08-10T13:14:52.9632283Z",
    "workItems":  [
                      {
                          "title":  "Chat statistics anomalies",
                          "description":  "\u003cdiv\u003eIn contacts table, MsgSend and MsgReceived are incremented together, generating incorrect values. \u003c/div\u003e",
                          "id":  1220,
                          "type":  "Bug",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "Chat message statistics: count by author and split across conversation phases",
                          "description":  "\u003cdiv\u003e \u003c/div\u003e\u003cspan\u003e\u003c/span\u003e\u003cspan\u003e\u003c/span\u003e\u003cspan\u003e\u003c/span\u003e\u003cspan\u003eChat message counters now distinguish who is talking, and each message is additionally attributed to the phase the conversation is in — bot handling, queue, or agent.\u003cbr\u003e\u003c/span\u003e\u003cdiv\u003eMsgReceived and MsgSend are added to db_IVR and db_Queue, covering all 7 media/direction prefixes of each family (ChatInbound_IVR, ChatInbound_Queue, IN_IVR, …). \u003c/div\u003e\u003cdiv\u003eA message from the customer increments MsgReceived, both on the contact and on the phase it belongs to. A message sent by the bot increments MsgSend the same way. A message sent by an agent increments MsgSend on the contact only. The assistant only proposes answers to the agent and never reaches the customer, so its messages are counted nowhere. \u003c/div\u003e",
                          "id":  1222,
                          "type":  "User Story",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "ACD takes care of contact skill updates during distribution",
                          "description":  null,
                          "id":  1211,
                          "type":  "User Story",
                          "state":  "Resolved"
                      },
                      {
                          "title":  "The agent\u0027s address book dialog gives an indication of queue state",
                          "description":  null,
                          "id":  1213,
                          "type":  "User Story",
                          "state":  "Resolved"
                      }
                  ],
    "id":  1353,
    "version":  "3.3.1353"
}